Can I change or cancel my order?
Our orders are dispatched promptly, therefore we are unable to amend your order once it has been placed. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods.
Can I add items to my order?
Items cannot be added to an order once it has been placed. You will need to place a new order for the additional items.
Can I remove items from my order?
It is not possible to remove items from an order once it has been placed. Once you have received your order you will need to follow our returns process for the unwanted items.
How do I change my delivery address?
For security and fraud prevention the delivery address cannot be changed once the order has been placed.
We are committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you have bought.
We will willingly refund or offer an exchange within 14 days of purchase, provided you have proof of purchase and the product is unused and in its original packaging.
If any item that we deliver to you arrives damaged or is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item.
Please note that all refunds will be made back to the original card used to make the purchase. Please allow up to 7 working days for the money to return to your account
For any other questions please email firstname.lastname@example.org and we will gladly assist you